Last updated: September 7, 2026
Find Your Way Health Inc. (“Find Your Way,” “we,” “us,” or “our”) operates the
Find Your Way mobile applications (iOS and Android), the web admin console
at https://app.findyourwayhealth.net/admin/, and related services
(collectively, the “Services”).
This Privacy Policy explains what information we collect, how we use it,
who we share it with, and the choices available to you.
If you do not agree with this Policy, do not use the Services.
Contact for privacy questions:
Email: support@findyourwayhealth.net
Mail: Find Your Way Health Inc. P.O. Box 12, Mays Landing, NJ 08330
The Services are used by:
staff and administrators; and
activation / join code to use the resident app.
When a housing organization uses Find Your Way to manage its houses and
residents, that organization decides much of how resident program data is
used day to day. Find Your Way provides the software platform. Rent
payments made through the app are processed to the housing organization’s
Stripe account (see Section 6).
This Policy applies to personal information processed through the Services.
It does not cover websites or services we do not control.
administrator)
date of birth, emergency contact (name, phone, relationship), sobriety
date, staff notes, and residency / house assignment details
and whether you were inside the house geofence)
panel flags, notes)
check-in / check-out), we collect your device location at that moment to
verify you are within the allowed area for your house.
Location is requested in connection with those check-in flows.
photos for chore completion or payment receipts.
(for example IP address on API requests, as processed by our hosting)
Stripe’s payment interface. We do not store full card numbers on our
servers. Stripe processes the payment to the housing organization’s
connected Stripe account.
(for example Stripe payment / session identifiers, amount, status,
receipt references).
invitations, resident activation codes, subscription receipts)
Staff and admins enter and manage resident and house data through the
mobile staff experience and the web admin console.
We use information to:
chores, requests, chat, meetings, drug-screen logs, notifications)
We do not sell personal information.
We do not use your data for third-party advertising networks.
We do not use App Tracking Transparency / advertising identifiers for ads.
We may share information with:
Staff and admins for your organization can access resident and house
data needed to operate the residence (profiles, compliance, rent,
chat moderation, etc.), subject to their internal policies.
Apple Push Notification service on iOS)
(for example Amazon SES and/or Resend, as configured)
and optional photo storage (for example AWS S3 when enabled)
If required by law, court order, or to protect rights, safety, or
security of users, organizations, or the public.
In connection with a merger, acquisition, or sale of assets, subject
to appropriate safeguards.
Platform subscription billing (organization-level software fees) is separate
from resident rent and is handled between Find Your Way and the organization.
The mobile app is not intended for open public registration.
organization join code.
You are responsible for keeping your login credentials confidential.
Resident rent payments are processed by Stripe. Payment is directed to the
housing organization’s Stripe Connect account. Stripe’s privacy policy
applies to data Stripe processes as a payment provider:
Find Your Way does not store full payment card numbers.
We retain information for as long as needed to provide the Services to the
organization and resident, including after move-out when history is kept for
operational, financial, or compliance records of the housing organization,
unless a longer or shorter period is required by law or agreed in writing.
Specific retention periods:
Resident program records: retained while the
organization remains a customer and for 3 years after, unless deletion
is requested and legally permitted. Deletion requests for resident program records are directed through the housing organization, which controls that data and is responsible for its own retention obligations.
Chat messages may be soft-deleted (hidden) by the sender or by staff
moderation; underlying records may remain in systems for a period.
Drug screen entries may be voided by staff rather than permanently erased.
Depending on where you live, you may have rights to access, correct, delete,
or restrict certain personal information, or to appeal a decision.
How to make a request:
Email support@findyourwayhealth.net with the email on your
account and a description of your request.
Notes:
organization’s staff in the admin tools.
Deletion / deactivation requests are handled manually by support and/or
your housing organization, subject to legal and operational recordkeeping
needs (for example rent history).
some features (check-in, QR, receipt/chore photos) will not work without
them.
If you are a resident, we may need to coordinate with your housing
organization before completing certain requests.
The Services are intended for use by adults in connection with recovery
housing operations. The Services are not directed to children under 18, and
we do not knowingly collect personal information from children under 18.
We use administrative, technical, and organizational measures designed to
protect personal information (including encrypted transport (HTTPS),
hashed passwords, and access controls by role). No method of transmission
or storage is 100% secure.
The Services are operated for customers in the United States.
We may update this Privacy Policy from time to time. We will post the
updated version at https://findyourwayhealth.net/privacy-policy/ and revise
the “Last updated” date. Continued use of the Services after an update
means you accept the revised Policy, to the extent permitted by law.
Privacy questions or requests:
Find Your Way Health Inc.
P.O. Box 12, Mays Landing, NJ 08330
