Find Your Way

Terms of Service

Last updated: September 7, 2026

console, websites, and related services (the “Services”).

By creating an account, accessing, or using the Services, you agree to

these Terms and our Privacy Policy

(https://findyourwayhealth.net/privacy-policy/).

If you do not agree, do not use the Services.

1. Who The Services Are For

Find Your Way is sober living / recovery housing management software.

• Organizations use the Services to manage houses, staff, residents,

compliance, rent, and related operations.

• Residents and staff use the mobile app as invited or activated by their

organization.

• The Services are tools for housing operations. They are not medical care,

clinical treatment, emergency services, or a medical device.

2. Accounts And Access

2.1 Eligibility

You must be able to form a binding contract.

You must be at least 18 years of age.

2.2 How accounts are created

• Resident accounts are typically created via a staff-issued activation

code or an organization join code.

• Staff accounts are created by invitation from the organization.
• Open public self-signup is not the intended resident or staff path.

2.3 Account security

You are responsible for your login credentials and for activity under your

account. Notify us promptly at support@findyourwayhealth.net

if you suspect unauthorized access.

2.4 Organization responsibility

If you use the Services on behalf of a housing organization, you represent

that you are authorized to bind that organization, and “you” includes that

organization. The organization is responsible for:

• The accuracy of resident and staff data it enters
• Obtaining any consents required to use the Services with residents
• Its own house rules, program decisions, and staff conduct
• Complying with applicable housing, privacy, and employment laws

3. The Services — What We Provide

Subject to these Terms, we provide software features that may include:

• Resident and staff mobile apps
• Web admin console for organization administrators and staff
• Curfew / location-assisted check-in and meeting check-in
• Rent ledgers and resident rent payment via Stripe
• Chores, requests, house chat, notifications
• Drug / UA screen logging by staff
• Phases / curfew configuration
• Organization subscription billing for the software (separate from rent)

Features may change as we improve the product. We may add, modify, or

remove features with or without notice, except where notice is required by

law or a separate written agreement.

4. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose
• Impersonate another person or misrepresent your affiliation
• Attempt to bypass geofence / check-in integrity in a fraudulent way
• Harass, abuse, or threaten others via chat or other features
• Upload malicious code or attempt to disrupt or reverse engineer the

Services except as allowed by law

• Access data you are not authorized to access
• Use the Services to provide clinical diagnosis or emergency response
• Scrape, resell, or misuse the Services without our written permission

We (and organizations, for their houses) may suspend or terminate access for

violations of these Terms or for security / operational reasons.

5. Location, Camera, And Device Permissions

Certain features require device permissions:

• Location: used when you check in for curfew or meetings to verify you

are within the allowed area. Not used for continuous background tracking

in the current product.

• Camera / photos: used for QR scanning and optional chore or payment

receipt photos.

If you deny permissions, those features may not work.

6. Payments

6.1 Resident rent

• Rent amounts and charges are set by the housing organization.
• In-app rent payment uses Stripe. Funds are paid to the housing

organization’s Stripe Connect account.

• Find Your Way is not the landlord and is not the merchant of record for

resident rent unless a separate written agreement says otherwise.

• Refunds or disputes about rent are between the resident and the housing

organization (and Stripe’s processes as applicable).

6.2 Organization software subscription

• (a)Fees. Organizations subscribe to the Find Your Way platform on a per-bed, per-month basis at the rates posted at findyourwayhealth.net or set out in an applicable order form. "Beds" means the total number of licensed beds configured by the Organization in the platform, regardless of occupancy, measured as of the first day of each billing period. Beds added during a billing period are billed on a prorated basis; beds removed take effect at the start of the next billing period.

(b) Free trial. New Organizations receive a thirty (30) day free trial. A valid payment method is required to begin the trial. No setup fees apply and no charge is made during the trial period. Unless the Organization cancels before the end of the trial, the subscription automatically converts to a paid subscription and the payment method on file is charged on the thirty-first (31st) day for the first billing period. Find Your Way will send a reminder to the Organization administrator at least seven (7) days before the trial ends. An Organization may cancel at any time during the trial from the platform's admin settings and will not be charged.

(c) Billing. Subscriptions are billed monthly in advance through Stripe on the monthly anniversary of the subscription start date. Organizations authorize Find Your Way to charge the payment method on file for all applicable fees and taxes.

(d) Term. Subscriptions are offered on a monthly plan or a six-month prepaid plan, as selected by the Organization at signup or in an applicable order form. Monthly plans are month-to-month with no minimum term. Six-month prepaid plans are for a fixed six (6) month term.

(e) Six-month prepaid plan. An Organization may elect a six-month prepaid plan, under which the full six-month subscription fee is paid in advance at signup in exchange for a ten percent (10%) discount off the then-current per-bed monthly rate. The prepaid amount is calculated on the Organization's licensed bed count as of the plan start date. Beds added during the prepaid term are billed monthly in arrears at the discounted per-bed rate for the remainder of the term. Reductions in bed count during the prepaid term do not result in a refund or credit. Unless cancelled at least thirty (30) days before the end of the term, a prepaid plan renews automatically for a successive six-month term at the then-current rate, charged to the payment method on file.

(f) Cancellation. An Organization administrator may cancel at any time from the platform's admin settings. Cancellation takes effect at the end of the then-current paid period, and access continues through that period. An Organization on a six-month prepaid plan may cancel at any time, but cancellation takes effect at the end of the prepaid term and no refund or credit is issued for the unused portion.

(g) Refunds. All fees are non-refundable, including for partial months and for periods of non-use. No prorated refunds are issued upon cancellation. Find Your Way may, in its sole discretion, issue credits or refunds in individual cases; doing so does not obligate it to do so in any other case. Prepaid six-month subscription fees are non-refundable in whole or in part, including where the Organization cancels or ceases use before the end of the prepaid term.

(h) Failed payment. If a charge fails, Find Your Way will retry and notify the Organization administrator. Accounts more than fifteen (15) days past due may be suspended. Data associated with an account suspended for non-payment may become inaccessible to the Organization. Retention of that data is governed by the Find Your Way Privacy Policy.

(i) Price changes. Find Your Way may change subscription pricing on at least thirty (30) days' notice by email or in-app notification. Changes apply beginning with the next billing period following the notice, and the Organization may cancel before that period begins. Price changes do not apply to a six-month prepaid plan during its prepaid term; any change takes effect at the start of the Organization's next term, and the Organization will be notified at least thirty (30) days before that term begins.

(j) Data on termination. For thirty (30) days following cancellation or termination, the Organization may access the platform for the limited purpose of exporting its data. After that period, Find Your Way will disable Organization access and remove the data from the active platform. Find Your Way's retention of records after that point, including resident program records, is governed by the Find Your Way Privacy Policy. This section does not relieve the Organization of its own record-retention obligations under applicable law, licensing, or accreditation standards.

6.3 Taxes

You are responsible for any applicable taxes, except taxes based on our

net income.

7. House Chat And User Content

Users may send text messages in house chat and submit other content

(requests, notes, photos for chores/receipts).

You retain ownership of your content, but you grant Find Your Way and your

housing organization a license to host, process, display, and use that

content as needed to operate the Services.

Staff may moderate or soft-delete chat messages. We do not guarantee that

chat is monitored in real time. Do not use chat for emergencies — call

local emergency services.

8. Privacy And Data Protection

8.1Our collection and use of personal information is described in our Privacy

Policy: https://findyourwayhealth.net/privacy-policy/

8.2 Organization Data. "Organization Data" means personal information about residents, staff, and house operations that an Organization or its users submit to, or generate through, the Services. As between Find Your Way and the Organization, the Organization owns and controls its Organization Data and determines the purposes for which it is used.

8.3 Our role. Find Your Way processes Organization Data as a service provider and processor on behalf of the Organization, and only: (a) to provide, maintain, secure, and support the Services; (b) as instructed by the Organization through its use of the Services; and (c) as required by law. Find Your Way does not sell Organization Data, does not share it for cross-context behavioral advertising, and does not retain, use, or disclose it for any purpose other than performing the Services, except that Find Your Way may use aggregated and de-identified data that does not identify any individual or Organization to operate and improve the Services.

8.4 Organization obligations. The Organization is responsible for providing any notices to, and obtaining any consents from, residents and staff required for the Organization's use of the Services, and for responding to requests from residents and staff regarding their personal information. Find Your Way will provide reasonable assistance with such requests.

8.5 Subprocessors. Find Your Way uses third-party subprocessors to provide the Services, as described in the Privacy Policy. Find Your Way remains responsible for their performance of the obligations in this Section.

8.6 Data protection addendum. Where required by applicable law or by written agreement, a separate Data Processing Addendum will govern the processing of Organization Data and, in the event of a conflict, will control over this Section.

8.7 Security incidents. Find Your Way maintains administrative, technical, and organizational safeguards designed to protect Organization Data, as further described in the Privacy Policy. If Find Your Way becomes aware of a confirmed unauthorized acquisition of or access to Organization Data, Find Your Way will notify the Organization without undue delay and in any event within seventy-two (72) hours of confirming the incident, and will provide the information reasonably available to it about the nature of the incident, the categories of data involved, and the steps being taken. The Organization is responsible for determining whether the incident requires notification to residents, staff, regulators, or others under applicable law, and for making those notifications.

9. Third-Party Services

The Services integrate with third parties, including Stripe, Firebase

(push notifications), email delivery providers, mapping/geocoding providers,

and app stores (Apple / Google). Their terms and privacy policies apply to

their services. We are not responsible for third-party services we do not

control.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT

PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the above:

• We do not guarantee uninterrupted or error-free operation
• Check-in / geofence features depend on device GPS, connectivity, and

correct property configuration; they are operational aids, not a

guarantee of physical presence

• We do not provide medical, legal, or emergency advice
• Organizations are solely responsible for their housing programs and

decisions about residents

11. Limitation Of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIND YOUR WAY AND ITS OFFICERS,

DIRECTORS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR INDIRECT,

INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF

PROFITS, DATA, OR GOODWILL.

OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES

OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO

FIND YOUR WAY FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM,

OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

These limits do not apply where prohibited by law.

12. Indemnity

You will defend and indemnify Find Your Way against claims arising from:

• Your misuse of the Services
• Your violation of these Terms or law
• Content you submit
• For organizations: your program operations, resident relationships,

housing decisions, or staff conduct

13. Termination

You may stop using the Services at any time.

We may suspend or terminate access if you violate these Terms, if required

by law, or if we discontinue the Services.

Organizations may end a resident’s active stay in the product (move-out);

historical records may remain as described in the Privacy Policy.

Sections that by nature should survive (including payments owed, disclaimers,

limitation of liability, indemnity, dispute resolution and arbitration, and governing law.) will survive

termination.

14. App Stores

If you download the app from Apple App Store or Google Play, you also

comply with that store’s terms. Apple and Google are not parties to these

Terms and have no obligation to provide maintenance or support for the app,

except as required by their own terms. To the extent required by Apple’s

instructions, Apple is a third-party beneficiary of these Terms regarding

your use of the iOS app.

15. Changes To The Terms

We may update these Terms by posting a revised version at

https://findyourwayhealth.net/terms-of-service/ and updating the

“Last updated” date. If changes are material, we may provide additional

notice (for example email or in-product notice). Continued use after the

effective date constitutes acceptance, to the extent permitted by law.

16. Dispute Resolution And Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO PARTICIPATE IN A CLASS ACTION.

16.1 Informal resolution first. Before filing a claim, you agree to try to resolve the dispute informally by sending written notice to support@findyourwayhealth.net describing the dispute and the relief sought. We will do the same. If the dispute is not resolved within sixty (60) days of that notice, either party may proceed as set out below.

16.2 Binding arbitration. Except as stated in Section 16.4, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its applicable rules, including the Consumer Arbitration Rules where they apply. The arbitration will be conducted in the state of Delaware, or by telephone or video conference where the rules permit. The arbitrator's decision may be entered as a judgment in any court of competent jurisdiction. This Section is governed by the Federal Arbitration Act.

16.3 Class action waiver. Claims must be brought in an individual capacity only. Neither party may bring a claim as a plaintiff or class member in any class, collective, consolidated, or representative proceeding, and the arbitrator may not consolidate claims or preside over any form of representative proceeding. If this Section 16.3 is found unenforceable as to a particular claim, that claim will proceed in court and the remainder of this Section 16 will remain in effect.

16.4 Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or to address unauthorized access to the Services.

16.5 Opt out. You may opt out of this Section 16 by sending written notice to support@findyourwayhealth.net within thirty (30) days of first accepting these Terms, stating your name, the organization you are associated with, and that you are opting out of arbitration. Opting out does not affect any other part of these Terms.

16.6 Venue if arbitration does not apply. Where a dispute is not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Delaware.

17. Governing Law

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules.

18. Contact

Questions about these Terms:

Email:support@findyourwayhealth.net

Mail: Find Your Way Health Inc. P.O. Box 12, Mays Landing, NJ 08330